• Active listening is important because it helps to create new ways to approach issues in all aspects of our lives.

• It also helps to diffuse emotional situations in the work place

• Miscommunication can be very costly in the workplace and active listening can help to prevent those costly errors.

• No one enjoys working in a toxic environment, so active listening can help to create a positive one.

If we want to do and be better in the workplace, we should strive to be an active listener because it helps us to understand ourselves and others better. We then become more approachable to others and it helps to the work environment to flow more easily and positively.